Privacy Policy for The Soho Dolls
1. Introduction
At The Soho Dolls, accessible at thesohodolls.com, we are firmly committed to protecting and respecting your privacy. This Privacy Policy outlines the types of personal data we collect, how we use, share, and protect that data, and the legal bases on which we process it. We act in accordance with prevailing data protection law, including the European Union General Data Protection Regulation (GDPR), the UK GDPR, and the California Consumer Privacy Act (CCPA), ensuring that your personal information is processed securely and transparently.
We place a high priority on data security and maintaining your trust. By visiting or interacting with thesohodolls.com, you acknowledge and agree to the practices described in this Privacy Policy.
2. Scope and Data Controller
This Privacy Policy applies to all personal data collected through thesohodolls.com, including any associated electronic communications and services provided. The entity responsible for determining the purposes and means of processing your personal data—the “Data Controller” under GDPR—is The Soho Dolls.
If you have any questions about this policy, or how your data is handled, please contact us at: [email protected].
3. Categories of Data Processed
We collect and process the following categories of personal data, depending on how you interact with our site:
– Usage Data: Information about how you use thesohodolls.com, including your browser type, IP address, dates and times of access, time zone settings, pages visited, referral pages, and session duration.
– Account Data: Personal details you voluntarily provide in the course of account creation or communication, such as your full name, billing and shipping address, email address, and phone number.
– Profile Data: Information about your preferences, user behavior on the site, past purchases, and website navigation history.
– Communication Data: Records of interactions with us, including support requests, conversations via our contact forms, and email correspondence.
– Technical Data: Your device information, operating system, internet service provider, screen resolution, browser plug-in types, and other system configurations.
– Transaction Data: Payment information (processed via secure third-party gateways), transaction dates, products ordered, shipping details, and order history.
– Preference Data: Marketing consents, product interests, language preferences, and user-defined settings on thesohodolls.com.
4. Legal Bases for Processing
We process your personal data based on one or more of the following legal bases:
– Performance of a Contract: When processing is necessary to fulfill a contract with you, such as fulfilling orders or delivering digital content.
– Consent: When you provide clear consent for us to process your personal data for a specific purpose, such as subscribing to a newsletter or accepting marketing cookies.
– Legitimate Interests: Where it is necessary for our legitimate interests, provided those interests do not override your fundamental rights and freedoms. Such interests may include improving our website functionality, preventing fraud, or promoting related products.
– Legal Obligation: When we are required to process data to comply with legal obligations, including tax or consumer protection laws.
5. Your Data Protection Rights
In compliance with GDPR and CCPA, you have the following rights regarding your personal data:
– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You are entitled to request corrections to any inaccurate or incomplete personal data we hold.
– Right to Erasure: In defined circumstances, you have the right to request the deletion of your personal information.
– Right to Restrict Processing: You may ask us to restrict processing of your personal data under certain conditions.
– Right to Data Portability: Where applicable, you have the right to obtain your data in a structured, commonly used, machine-readable format.
– Right to Object: You may object to processing based on our legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational security measures to protect your personal data. These include:
– Encryption of data in transit and at rest
– Access control mechanisms and authentication requirements
– Regular systems backups and disaster recovery procedures
– Ongoing security training for personnel
– Firewalls and secure server architecture
Although no data transmission or storage system can be guaranteed to be 100% secure, we are committed to safeguarding your information with industry-standard practices.
7. International Data Transfers
If we transfer personal data outside of the European Economic Area (EEA) or the United Kingdom, we ensure that such transfers are made in conformity with applicable law. Where necessary, we use Standard Contractual Clauses (approved by the European Commission or UK authorities) and implement additional safeguards to ensure the protection and privacy of your data regardless of where it is processed.
8. Data Retention
We retain personal data only as long as necessary for the purposes for which we collected it, including satisfying legal, accounting, and regulatory requirements. Generally:
– Account, Communication, and Profile Data: Retained for up to 7 years after last user interaction
– Transaction and Financial Data: Retained for a minimum of 6 years for tax and auditing purposes
– Technical and Usage Data: Retained for up to 2 years for analytics and performance evaluation
– Marketing Consent and Preference Data: Retained until consent is withdrawn or upon a successful data erasure request
Data may be stored longer if required by applicable law.
9. Cookie Policy
We use cookies and similar technologies to provide our services, analyze site traffic, remember your preferences, and personalize content. Cookies used on thesohodolls.com fall into the following categories:
– Essential Cookies: Necessary for core site functionality, such as shopping cart management or secure login.
– Functional Cookies: Enhance your user experience by remembering preferences such as language or display settings.
– Analytics Cookies: Help us understand how users interact with thesohodolls.com so we can improve performance and content.
– Performance Cookies: Assess the effectiveness of features, ads, or campaigns.
10. Cookie Management and Compliance
When you first visit thesohodolls.com, you are presented with a cookie banner allowing you to accept or manage your preferences. You may adjust or withdraw your consent at any time through the Cookie Settings link or by modifying your browser settings. We ensure that all cookie usage complies with the GDPR, CCPA, and ePrivacy Directive by obtaining user consent before setting non-essential cookies.
11. Children’s Privacy
We do not knowingly collect or solicit personal data from individuals under the age of 13. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us immediately at [email protected]. We will take appropriate steps to delete such information promptly.
12. Policy Updates
We reserve the right to amend this Privacy Policy at our discretion to reflect changes in technology, legal requirements, or our data handling practices. Any material changes will be prominently posted on thesohodolls.com and, where appropriate, notified to you through electronic communications or on-site banners.
13. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your rights under applicable data protection laws, you may contact us at: [email protected].
Conclusion
The Soho Dolls takes user privacy seriously and operates in compliance with all applicable data protection regulations. We encourage all visitors and users of thesohodolls.com to review this Privacy Policy regularly and to reach out to us with any concerns or questions related to personal data processing or your privacy rights.